EXCHANGES OR RETURNS
Hopefully you won’t need this informations but if something isn’t quite right, you can exchange or return it.
To return or exchange an item, please email us at firstname.lastname@example.org
We accept returns and exchanges orders within 14 days from the day that the order arrives at your home.
Once you email us, wait for our answer to proceed.
If you live in Portugal – You can exchange or return in our headquarters for free! At the moment we are in Sintra, Lisbon.
If you need to ship it – Only the costs of shipping the product to us will be borne by the customer, we offer you the second shipment back at you! (For residents in Portugal only)
INTERNATIONAL orders (outside of Europe) – in exchanges and returns the costs of shipping this product and the new product will be borne by the customer.
Kapable brand will not pay any taxes or customs fees of the returning items. However, we will support the cost of postage in case of error from our side (mistaken or damage product).
//The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging it came in.
On Return we will give you a full refund of the product you purchased.
The shipping costs are paid by the customer and Kapable brand is not responsible for eventual losses in this process, to be safe the package should be sent by registered mail to our address.
Please remembre to wait for our response to star the process, it includes the shipment to return.
The money will be returned in the same payment method you have used in maximum 15 days.
In case you are in PORTUGAL if you want you can exchange or return in our Headquarters Sintra/Lisbon for free.
If you decide to return something, please ensure that it is in perfect condition. That means that the product as to be kept:
– New and under the same conditions as you received;
– Clean (no deodorant, perfume or make-up stains, or any kind of damage);
– Have all their tags;
If there was a mistake from our part, send us as email with some pictures! We will correct it.